This policy explains how Woofing Around collects and uses personal information when you visit our website, book a session or contact us.

Who We Are

The data controller responsible for your personal information is:

Rebecca Lazenby, trading as Woofing Around @ Simpson Green Farm.

Simpson Green Farm, Mitchell Lane, Bradford, BD10-0TA.

Email: info@woofingaround.co.uk

Tel: 07763842424

You can contact us about privacy matters using the contact details published on our website.

Information we Collect

Depending on your booking or inquiry, we may collect:

• Your name, email address and telephone number.

• Booking times, dates and session details.

• Information about your dogs that you provide when booking or contacting us.

• Your acceptance of booking terms.

• Messages, inquiries and correspondence.

• Payment status, transaction references and relevant billing information.

• Technical information such as IP address, browser, device and website activity, depending on your cookie choices and our website settings.

  We recieve information directly from you, through our website and booking system, and from the payment services used to process your booking.

• Where someone books on your behalf, they may provide the information needed to arrange your session.

How We Use Your Information

We use your information to:

• Process bookings and provide access to our secure dog walking facility.

• Send booking confirmations, reminders and relevant access instructions.

• Contact you about cancellations, changes, weather conditions or closures affecting your booking.

• Process payments and refunds.

• Manage safety incidents, complaints and disputes.

• Answer questions and manage customer requests.

• Maintain financial records and meet legal obligations.

• Protect our website and understand its use where permitted.

  Our legal grounds for processing are:

• Contract: To arrange and fulfill your booking and take steps you request before booking.

• Legal Obligation: To meet applicable tax, accounting and other legal requirements.

• Legitimate Interests: To respond to general inquiries, manage safety, protect our business, prevent fraud and resolve disputes, where these do not override your rights.

• Consent: For optional cookies where consent is required.

  If you do not provide the information necessary to manage a booking, we may be unable to provide the session.

Online Payments

Payments are processed through the payment providers connected to our booking system.

These providers handle your payment details under their own privacy information. We receive the information required to confirm payment, manage bookings, issue refunds and maintain financial records.

Please do not send card details or online banking passwords to us by email or message.

Booking Messages and Marketing

We use your contact details for communications relating to your bookings and inquiries. These may include confirmations, reminders, access instructions, refunds and notices about changes affecting your session.

We do not currently use customer booking details for newsletters, promotional emails or any other direct marketing.

If this changes, we will update this policy and obtain consent where required.

Who We Share Information With

Where necessary, we share information with:

• Squarespace - our website provider.

• Acuity Scheduling - our online booking system provider.

• Payment providers handling payments and refunds.

• Providers of email, accounting and secure storage services.

• People authorised to help operate the facility or manage bookings.

• Professional advisors, insurers and authorities where necessary or legally required.

  We share only information relevant to the purpose. We do not sell your personal information.

Processing Outside the UK

Some service providers may process personal information outside the UK, including in the United States.

Where required, these transfers must be covered by safeguards recognised under UK data protection law, such as an adequacy arrangement or approved contractual protections.

Information about Squarespace’s arrangements is available at: https://www.squarespace.com/dpa

Contact us for further information about safeguards relevant to your information.

How Long Do We Retain Information

We keep information only for as long as reasonably necessary for its purpose.

We determine retention periods by considering:

• Whether a booking, inquiry, refund or complaint remains active.

• Whether contact details are reasonably needed for an ongoing customer relationship.

• Applicable tax and accounting requirements.

• Information reasonably needed for safety incidents, insurance matters or legal claims.

  An ongoing customer relationship does not mean that we retain every previous booking or message indefinitely.

  We review customer records quarterly and securely delete or anonymise information which is no longer needed. Where a specific deletion deadline applies, we act y that deadline rather than waiting for the next quarterly review.

Keeping Information Secure

We take reasonable technical and organisational measures to protect personal information from loss, misuse and unauthorised access.

Access is limited to people and providers who need information for their work. No internet service can guarantee absolute security.

Cookies

Our website uses essential cookies to function. Where we use optional cookies requiring consent, we ask your permission to do so through our cookie banner.

You can accept or decline optional cookies, manage your choices and change them later through cookie preferences.

Further information about Squarespace cookies is available at: https://support.squarespace.com/hc/en-us/articles/360001264507

Social Media and External Links

Our website may link to Facebook or other external website. When you follow a link, the other service’s privacy policy and cookie policies apply.

If you contact us through social media, we use the information you provide to respond to your inquiry or manage your booking.

Your Privacy Rights

Depending on the circumstance, you may have the right to:

• Access your personal information.

• Correct inaccurate or incomplete information.

• Request deletion.

• Restrict processing.

• Object to processing based on l;legitimate interests.

• Receive certain information in portable format.

• Withdraw consent where we reply on it.

  These rights are subject to legal conditions. For example, some financial records must be retained despite a deletion request.

• Contact us using the details on our website to exercise your rights. We may need to verify your identity. We normally respond within one month, subject to extensions or exceptions permitted by law.

  We do not use your information for solely automated decisions with legal or similarly significant effects.

Complaints

Please contact us if you have any concerns about how we handle your personal information.

You can also complain to the Information Commissioner’s Office:

Website: https://ico.org/make-a-complaint/

Tel: 03031231113

Updates

We will update this policy if our services or use of personal information changes. The latest version will be published on our website with the update date shown.