Booking and Paddock Use

Users are in agreement with the following terms and conditions when booking and using the facility.

Opening Hours

Facility opening hours are determined seasonally and therefore subject to regular change. Please see the online booking form for current and available time slots.

We reserve the right to limit access and/or close the facility at any time (for example for routine paddock maintenance or during adverse weather conditions)

Booking, Payments & Cancellations

Bookings can only be made via this website (woofingaround.co.uk). Bookings are non-transferable and MUST be fulfilled by the person named on the original booking.

Payment for use of the facility is required in advance (at time of booking) and can be made via credit/debit card or PayPal. We do not have the facilities to be able to take on site or cash bookings.

Users are responsible for ensuring that they arrive on time as bookings cannot be extended under any circumstances.

Bookings can be rescheduled or cancelled up to 6 hours prior to arrival. Cancellation requests made after this time are non-refundable, however we may reschedule your booking at our discretion.

Our Right to Cancel

Woofing Around reserves the right to cancel sessions without prior notice, for example due to facility damage and/or extreme weather which might render it unsafe for use temporarily. Where this is the case, we will contact users direct via email/telephone at the earliest opportunity and any monies paid will be refunded via their original payment method.

Liability

Our insurance protects us for negligence on OUR part ONLY.

PLEASE NOTE: Our liability begins ONLY once users have entered the car park and closed the gate behind them.

Woofing Around @Simpson Green Farm takes NO responsibility for the following:

· Injury to any users/dogs whilst using the facility unless through fault of our own.

· Vehicles brought on to and parked on site whilst using the facility.

Users accept ALL responsibility for the following whilst using the facility:

· Control of their dog(s) AT ALL TIMES during crossover periods. Users are asked to ensure that dogs are secured on leads/in cars during crossover periods.

· Any incidents occurring between dogs attending as part of the same party. Users are responsible for ensuring that dogs visiting together from separate households are familiar with one another prior to visiting the facility.

· Ensuring that any dog(s) using the facility are fully up to date with vaccinations, flea and worming treatments.

· General conduct whilst using the facility. NO climbing on the shelter, fencing, agility equipment or gates AT ANY TIME.

· Users must ensure that any damage to the facility (accidental or otherwise) is reported to the owners immediately.

· Children are welcome, however users are responsible for their supervision AT ALL times whilst using the facility. Those 16 and under MUST be accompanied by an adult AT ALL TIMES.

CCTV Live Recording

PLEASE NOTE: For your safety and security, live recording CCTV is now in operation throughout the facility and covers the main paddock, car park and waiting area. Any issues/incidents MUST be reported to the facility owner IMMEDIATELY. Please contact Becki on 07763842424.

Use of Customer Imagery

Woofing Around @ Simpson Green Farm welcomes the use of photographic equipment within the facility during your session and we may make use of any publicised photographs on social media for advertising purposes ONLY. Where users make their images public via social media, Woofing Around @ Simpson Green Farm assumes that the use of such imagery within social media posts is permitted. Children will be cropped out, however adults may feature occasionally. Should you wish not to feature in our social media posts please email us at woofingaround2023@gmail.com and we will happily accommodate any removal requests with immediate affect.

Use of the Facility

· Users MUST take care whilst driving around to the facility which is situated around the back of the farm buildings. To access the facility users are required to drive through our livery yard so we ask that users drive cautiously and stay alert for pedestrians, animals, and other vehicles. 5 miles per hour is the MAXIMUM driving speed in respect of this.

· Users must ensure that the entry gate into the car parking area is securely closed prior to unloading/loading their dog(s) from/into vehicles.

· Where users arrive before their allotted session time, we ask they they park/wait OUTSIDE of the car park in the dedicated overflow area.

· The car parking area allows for a MAXIMUM of two cars on site at any time. Please see below for our FULL car parking conditions.

· Users must ensure that the facility is suitable for use by their dog(s) prior to using it (e.g. Size, fence style/height, ground conditions etc). Our fencing comprises 4ft dog netting and two strands of plain wire taking it to a total height of approximately 5ft. This style of fencing was chosen so as to remain as sympathetic as possible to the local surroundings and environment. PLEASE NOTE: If sitting in the shelter, users WILL NOT have a clear view of the facility in its entirety. Users are asked to ensure that their dog(s) are in sight AT ALL TIMES during their session.

· Users are responsible for their dog(s) AT ALL TIMES whilst using the facility.

· Once inside the paddock, users are STRONGLY advised to secure the gate using the bolt located at the top to prevent anyone from entering during their session. We also recommend that they use the occupied/vacant sign to make sure that subsequent users are aware that the paddock is in use.

· Children are welcome on site, however users are responsible for them AT ALL TIMES. Those 16 and under MUST always be accompanied by an adult.

· Users may bring a MAXIMUM of 8 dogs onsite per session and MUST be in full control of, and capable of handling the number of dogs brought on to site AT ALL TIMES.

· Users of the facility should ensure that their dog(s) are fully up to date with any vaccinations, flea and worming treatments.

· Physical and/or verbal abuse of dogs IS NOT tolerated at any time. Users seen treating their dog(s) in such ways  will be asked to leave the premises immediately.

· Users must ensure that they leave on time in order to prevent the next booking from having to wait. Time slots include the unloading and loading of dogs, not just the use of the paddock itself. Users should ensure that their dog(s) are secured in vehicles/on leads AT ALL TIMES during any crossover periods.

· Users are required to pick up after their dogs AT ALL TIMES whilst using the facility. Poop bags are provided free of charge. Users are asked to dispose of poop bags in the onsite bin provided. We politely request that users pick up any ‘rogue’ poops (missed by prior users) wherever possible to keep the facility as clean as possible. Users are asked to place any general waste in the bin provided. Glass is not permitted on site AT ANY TIME.

· Toys are provided for use whilst in the paddock. Users are entirely responsible for their dog’s use of the toys, and we ask that toys are returned prior to leaving the facility. Any broken/chewed up toys must be removed from the facility immediately to prevent further use. Please contact Becki on the following number should you find any broken/chewed up toys within the facility – 07763842424.

· A variety of agility obstacles are situated within the paddock, including a sandpit. The agility obstacles and sandpit are designed and created for use by dogs ONLY, and as such are not suitable for adults/children. Users are entirely responsible for their dog’s use of the equipment AT ALL TIMES. Any damaged/broken equipment should be reported in the first instance. Please contact Becki on 07763842424.

· Treats are provided free of charge within the facility. Users are entirely responsible for any treats (and any after effects of such) given to their dog(s) whilst using the facility.

· Please note that the field may be uneven underfoot in some areas due to the lay of the land upon which the paddock is situated. Users are encouraged to wear suitable footwear when visiting the facility as per the weather conditions at the time of their visit. No smoking, drinking alcohol or substance use is permitted whilst using the facility.

· Users must ensure that the facility is left as it is found and that ALL gates are securely closed prior to leaving site.

· Users are asked that should they recognise signs of illness (e.g. Kennel Cough or Parvo Virus) in their dog(s) that they refrain from using the facility until their dog(s) have fully recovered. Users are asked to contact us via email/telephone where dog(s) show signs of illness WITHIN the 6 hour cancellation period and we will happily reschedule their booking to a later date.

Car Parking & Crossover Periods

If arriving by car users should do the following:

Park WITHIN the designated car parking area – this is linked to the paddock and accessible through a large steel gate. This allows for the safe loading/unloading of dogs prior to entering the paddock.

Where users arrive ahead of their planned session time they are asked to park/wait in the designated waiting area OUTSIDE of the car parking area. Once the previous customer has safely exited the facility, they may then enter the car park.

Users are asked to ensure that dogs are contained within cars, or on leads (if arriving by foot) until they have entered the car parking area safely and the gate is closed behind them.

Horses

Users of the facility should be aware that the paddock sits within a larger field on a DIY livery yard, therefore, horses might be seen in the fields adjacent to the paddock for any of the following reasons:

1, Grazing purposes – for example if other fields are not accessible due to spraying etc.

2, Health/medical reasons – for example, to graze a smaller, designated area within the field adjoining the paddock as part of rehabilitation or limitation of grazing.

3, Schooling – our livery customers regularly school their horses (particularly during summer months) in the riding arena which is visible from the paddock.

4, Our livery customers often bring their horses up through the field adjacent to the paddock to access their stables etc.

Where horses will be grazing in the field adjoining the paddock for any length of time, announcements will be made on our website and social media pages.

Users are entirely responsible for ensuring that our facility is a suitable environment for their dogs in view of the above.

Users are asked NOT to feed the horses AT ANY TIME.

Please be aware that the secondary fencing around the paddock is electrified to prevent the horses from reaching/damaging the main paddock fencing, and SHOULD NOT be touched AT ANY TIME!

Extreme Weather

Please note that where the weather is deemed as extreme (e.g. unusually high temperatures or persistently wet weather) we reserve the right to close the facility temporarily and/or reduce opening times to suit, without prior notice.

Any users with sessions already booked will be contacted via text message and given the option to reschedule their session or accept a full refund.

Where to facility remains open it is the users responsibility to check weather conditions and decide whether or not to attend their session. Woofing Around will gladly reschedule sessions where users prefer not to attend due to extreme weather conditions but refunds will not be offered.

Banned Breeds listed under the Dangerous Dogs Act 1991 (DDA 1991)

Dogs listed under the Dangerous Dogs Act 1991 are still welcome to use the facility, however, in line with government guidelines AND for our own insurance purposes we ask that the owners of these dogs take the following precautions when using the facility to ensure that ALL users are safe and protected.

· Owners of these dogs MUST be over the age of 16 to book/use the facility.

· Owners MUST hold a valid certificate of exemption for the dog(s). (We do not need to see these prior to using the facility, however this should be available upon request at any point)

· These dogs MUST be comprehensively insured (for example, against injuring other people/dogs).

· Owners MUST ensure that their dogs are microchipped.

· Owners MUST ensure that their dogs are neutered.

· Owners MUST ensure that when visiting the facility, their dogs are kept on a lead/secured in cars and muzzled AT ALL TIMES (including within the car park area) up until the point that their dog has safely entered the field itself. Once inside the field owners MUST ensure that the gate is securely bolted from the inside to prevent other people/dogs from entering during their session. Once safely inside the field owners are then permitted to remove muzzles/leads should they deem appropriate.

Woofing Around politely asks that owners of banned breeds attend on a household ONLY basis. That is, where the dog(s) share a permanent living space with other attending dogs/breeds. Where multiple owners from different households attend, and let their dogs intermingle, they do so ENTIRELY at their own risk and Woofing Around accepts NO responsibility for any resulting incidents.

PLEASE NOTE: The car parking area is deemed as a ‘public area/space’ due the potential for dogs to be in the vicinity of one another during crossover periods.

Professional Use/Rental

· Professional dog walking companies are welcome to book the facility for 60-minute sessions ONLY. This ensures that crossover periods are as safe as possible for all users.

· Professional dog walkers MUST be genuine, registered businesses and MUST have their own comprehensive public liability insurance, and assume liability for any vehicles brought on to the facility – ours does not cover professional usage.

· Professional dog walkers may exercise a maximum of 8 dogs per session and must be in full control of, and capable of handling their pack at all times.

Professional dog training companies should seek prior approval should they wish to rent out and conduct classes at the facility. Unfortunately we are bound by strict parking rules and cannot accommodate large amounts of vehicles/people.

 Please email us at woofingaround2023@gmail.com